Privacy and Data Processing Policy
Alcosoft values and respects the privacy of its customers and users. This Privacy Policy explains how it collects, uses, stores and protects the personal data obtained through its website and the services associated with the sale, payment and delivery of products. Alcosoft processes personal data in accordance with current Chilean regulations on the protection of privacy and the processing of personal data.
Information collected
Alcosoft may collect the data provided by users when making a purchase, requesting a delivery, filling out a form or getting in touch. This may include name, contact details, delivery address, billing information and the background information needed to manage the purchase and payment.
Use of information
Alcosoft uses personal data to manage purchases and payments, coordinate deliveries, report on the status of orders, handle inquiries or complaints, issue tax documents, comply with legal obligations, prevent fraud and improve the operation of the website. Alcosoft will only send commercial or promotional information when the user has authorized it. This authorization may be revoked at any time through the contact channels available on the website.
Processing of personal data
Alcosoft processes personal data lawfully, transparently and securely, and collects only what is necessary to provide its services. The information will be processed by authorized personnel and by providers who need to take part in specific services, who will be bound by confidentiality and security obligations. Alcosoft will not sell, lease or market personal data for third-party advertising or commercial purposes.
Disclosure of information to third parties
Alcosoft will not share personal data with third parties for advertising or commercial purposes. It may only disclose it when indispensable to process payments, make deliveries, provide technology services, comply with legal obligations or respond to requests from competent authorities. In these cases, Alcosoft will provide only the necessary data and will require providers to use it exclusively to provide the entrusted service, respecting the applicable confidentiality and security obligations.
Retention of information
Alcosoft will retain personal data for as long as necessary to fulfill the purposes described and the applicable legal, tax or contractual obligations. When it is no longer needed, it will be deleted, anonymized or blocked, as appropriate.
Security
Alcosoft adopts administrative, technical and organizational measures to protect personal data against loss, alteration, unauthorized access or misuse. In the event of a security incident, it will apply the containment and notification measures required by current regulations.
Links to third-party websites
The Alcosoft website may contain links to pages managed by third parties, whose privacy and security practices are not under its control. We recommend reviewing their privacy policies before providing personal data.
Individual rights
Data subjects may request access, rectification, updating, deletion, objection, blocking or portability of their personal data, in accordance with Chilean regulations. They may also revoke their authorizations and stop receiving commercial communications. These rights may be exercised through the contact channels published on the Alcosoft website. To protect the information, identity verification may be requested.
Updates to this Privacy Policy
Alcosoft may modify this policy to adapt it to legal, technological or service-related changes. The updated version will be published on the website with the date of its last modification.
Contact
For questions about this Privacy Policy, the processing of personal data or the exercise of rights, users may contact Alcosoft through the email address or phone number published on the website.